Tools

ManageIT Control remote access software that allows us to access and troubleshoot your computer directly from our offices. If we need to use this tool, we will direct you to launch Show My PC over the phone.

Instructions:

Clicking on the button below will take you to our website. When you arrive at the site you will be asked for a 6 digit code. Your technician will generate and give you this code. If you are a first time user a file will be downloaded to your computer you may need select "allow" or "run" for the program to install. Once installed our technician will have access remotely to your machine. When the remote access is in session there will a notification in the bottom right of your screen that ManageIT has access.

ManageIT Live View software that allows us use the camera on your smart phone to see visually what is happening at your site.

Instructions:

Clicking on the button below will take you to our website. When you arrive at the site you will be asked for a 6 digit code. Your technician will generate and give you this code. If you are a first time user a file will be downloaded to your phone you may need select "allow" or "run" for the program to install. Once installed our technician will be able to see whatever your smartphone camera can see.

We may need to know the speed of your internet connection to help troubleshoot internet connection issues. Follow the link below and click "start test."

We may as for your IP address when troubleshooting a technical issue. An IP address is a unique identifying number for your computer. If you don't know your IP address offhand, follow the link below and your IP address should display in your web browser:

A strong password is your best defense when maintaining the security of your information online. We recommend testing your passwords ahead of time, especially passwords for online financial accounts, to make sure that they can withstand common hacking methods.

This website generated secure passwords.

Recommended Settings

Password Length: at least 10 characters

Include Symbols: yes

Include Numbers: yes

Include Lowercase Characters: yes

Include Uppercase Characters: yes

Exclude Simular Characters: yes,

Exclude Ambiguous Characters: yes

If you have an email hosting account with us, this is where you would log in to manage your email addresses and spam filtering options.